Jan and I would like to express our gratitude and sincere thanks for the excellent service we have received from your company. The cost of the two home air conditioners, attic fan and wine room air conditioner that we purChased from you was fair and cheaper than the quotes we received from the other heating & cooling companies we checked with.
We appreciate how promptly you have seen to our household needs. It is nice to know that whether it is an installation of a new product or an annual service check up of our furnaces or air conditioners, you arrive on time when you say you will be here, clean up when you leave and stand by your products and their warranties. You also give a clear explanation of what needs to be done and the options we have available to us.
We highly recommend your company. You have a positive attitude and a willingness to provide excellent customer service. Thank you again, we are very happy with all the work you have done for us.
Regards, Jan & Jean Happy Valley
Dear Paul & Kellie:
On April 16th I was provided service by you Paul and prior to this from your wife Kelly. I must relate it was a positive experience from beginning to end. I cannot say enough about how happy I am with your service.
You were punctual, prepared, and an incredibly hard worker. You were polite and took great pains to explain costs and how to maintain my furnace. You laid down drop cloths to protect my floors and removed your shoes each time you entered my home, which although I desired, I told you to wear them if you needed them anyway. You respected my wishes.
A home owner is always a little concerned when they use a flyer from a Gift Pak as to whom will be coming into their home. Kelly completely relieved my fears. She was quick to return my call and gave me a great deal of information about your company. I felt completely at ease. Initially I expected some delays, increased or unexpected costs. None occurred. Paul, you came into our home, went right to work, worked hard, cleaned an extremely dirty blower, and explained how to maximize the life of my furnace. You also taught me what type of filters I needed to use rather than the ones I had been using. All of this is extremely important to me. You removed all of the debris, and checked all of the electric components which you will recall was also important as I was afraid of fire. You did all you had promised to do. And while you could have charged me more, you chose not to do so. As a result I have taken your service order, made copies and have handed them out to two other families.
I just wanted to take the time to share with you my experiences from a homeowner’s point of view. If ever you need a reference please feel free to use my name. I think both of you are absolutely great. I would recommend you to anyone. I just thought you would want to know.
Sincerely, Connie & Kenneth Easter
We hired Chase Heating and Air Conditioning to replace the heat pump in our home. They were efficient, professional and reasonable. The work was excellent. We are very satisfied and would recommend them without reservation. Gene & Joanne Spina